What do our clients say

Many Thanks Liza, I greatly appreciate your attentive manner, excellence and professionalism in handling this successful recovery and mostly making sure our broker is informed. smile
Thulie Ntshalintshali
Santam
Hallo Vhutshilo

Thanks a lot. You are an absolute asset to the Excel Recovery Team. Keep up your excellent work. Have a great day.

Helena du Plessis
Claims Administrator, Insure Broker Solutions
Well done to you and your team for your excellent service as always, it is greatly appreciated!
Betsie Dicks
Caims Administrator, Insure Broker Solutions
Hi All

Fantastic job all round. Well done and long may it continue. This is the best recovery operation I have seen in my 15 years in the industry. It certainly is making a world of difference to the profitability of our binder scheme. Long may it continue. Kind regards

Alan Hall
Managing Director, Hibiscus Brokers
Good day,

Thank you for an excellent month. Keep it up. “Show us the Money” Say thanks to all the staff at ERS Keep warm and safe

Wessel Beukes
Recoveries and Auto Liability Manager
Amanda van der Berg is such an awesome lady to work with. She is always helpful. Whenever I request an update form Amanda, I never have to diaries my file to follow up, because she always replies to me. She is always such a pleasure to work with and I really do appreciate the hard work she does and always taking the time to respond to me.
Belinda Badenhorst
Claims Legal and Recoveries Team Leader, Strategic Insurance Systems
Greetings Lizette.

I would like to take this opportunity to thank you for your efforts in making this claim a swift one. The money for repairs has been deposited into my account.
Once more, thank you and keep up the great work that you do.

LK Maupye
Dear Vhutshilo

I hope this email finds you well

I have no words to appreciate how you’ve supported me through this process! You excellent service brought so much call in the midst of a stressful situation. Your swift responses to my emails and clear instructions were very helpful!!! I hope other people get similar treatment from your company. May God richly bless you!!!!! My biggest wish for you is proper recognition and remuneration for the excellent job you do🙏🏽 Ngiyabonga kakhulu

Xolisile Ngwane
Hi Maritsa,

Once again thank you for all you and your team’s hard work over the last year. I know our uninsured targets were not met but we are extremely pleased once again with the outcome. I know that our Liability and Uninsured Targets were not met but we have a lot of older clients on our binder through our village scheme and the uninsured is the sign of the times. It is such a pleasure working with you and your team. Kind regards

Debbi Maisch
Administration Supervisor
Lizette Gouws,
You are my shining star ❤️
Tshifhiwa Tshivhonammbi
We believe that good customer service is key to maintaining an open and fruitful relationship with our clients. We were asked to give an opinion and maybe formulate a letter of demand on behalf of the client as a pro bona assist and this is the feedback we received from the client: Thank you so much for applying so much time and effort into your investigation below. I most certainly did not expect so much from you. I’m very grateful to you and your efforts.
Byron Ekerold
Brokersure Insurance Group
Goeie terugvoer ook van Ian tot dusver in terme van julle bydrae. Dit word baie waardeer. Keep up the great work.
Deon Eksteen
National Manager: Litigation, Specialist Claims Services: Cape Town Legal
Michelle

Also, fantastic work. This was so fast☺ I am so happy and impressed

Lisa Ferreira
Recoveries and Outsourcing Negotiator - CTU Underwriting Managers
Good morning Liz
Hope you are well this morning. I just want to take this moment to thank and appreciate you. We settled the matter yesterday and I am already receiving the payment this morning still. Thank you so so much as this is heart-warming. I really appreciate you.
Joel Ngobeni
Outsurance
Stem saam, baie dankie vir die verslag en dis waarlik goeie diens wat ons kry 😊
TRACY MöLLER
BEYONDA GROUP (PTY) LTD
CLAIMS/FINANCIAL MANAGER
Good Day Lizette Trust you are well and warm today 😉 Thank you for both responses I received from you it is truly a joy working with you. Hope you have a fantastic day further.
Danielle Markham
ONE Transport Insurance
Dear Lizette You’re a Megastar!! I appreciate your help.(●’◡’●)
Annelise Groenewald
Assistant Manager: SCS Legal DOTSURE
Duisende dankies vir die rapport. Dit is vir ons heerlik om saam met julle te werk 😊
LENEKE VAN JAARSVELD
BEYONDA GROUP (PTY) LTD
EXECUTIVE DIRECTOR
Sjoe, looking good Maritsa. You guys are really doing a very good job. Thank you
Marlene Gama
Hibiscus Brokers
We have been dealing with ERS for a number of years and have built an excellent relationship with them. The staff of ERS are always professional, provide accurate and detailed information but most importantly are people you can talk to. They carry our best interests at heart and we consider them an important extension of our business, as recoveries are a pivotal part in reducing losses in the insurance industry. We would gladly recommend them as a business partner.
CURTIS DAVEY
Natsure (Pty) Ltd
Divisional Director
Hi Maritsa, Dankie, was goed en lekker om saam julle te werk. Julle diens is puik!!!
TRACY MöLLER
BEYONDA GROUP (PTY) LTD
CLAIMS/FINANCIAL MANAGER
Hi Lizette. You literally carried my target for this month. Thank you so much! You are a star 😊! I really really appreciate you! **Happy dance**
Khanyisile Ntuli
Recoveries consultant - Discovery Insure
Thanks Maritsa Elite are very happy so far. DSV have not complained, which is as good as them admitting that they are happy 😊. We have also taken on DPD Laser now, so hopefully we will increase the volume of recoveries. Thank you for all your effort and we look forward to continuing to build the portfolio and relationship in 2024.
Marissa James
Bravehart Financial Services
Claims