Big enough to count, small enough to care
Prompt Real-time feedback
Clients remain in control of the process
Continuous inflow of funds into your claims account
Becomes part of your back office without becoming part of your payroll
Turn negative impacts into positive outcomes

Our Services

Third Party Recoveries

This entails the recovery of money from the party who caused the damage to a client’s vehicle or property. If the client was insured, the excess can be refunded by his insurance company if we have been successful in recovering their loss from the guilty party.

If there is a need to litigate to be successful, ERS will manage this process as well. ERS is however successful in 95% of cases without having to take legal action.

Third Party Liabilities

This entails the negotiation of moneys due to a third party after an insured/driver caused damage to property.

Negotiation will be done using the appropriate law and apportionment will be applied according to general accepted industry practice.  A loss adjuster will be appointed, if the damage is extensive or if the need arises to establish a fair amount to be offered as settlement.

Additional Services

  • Reporting: ERS generates a system report for the client, that is accessible through our On-line feedback system. It is a standard report template, with basic information. However, we can structure the report to the client’s needs and wants. Monthly reports can also be generated and manually send to client’s via email should they prefer.
  • Risk Management: Clients can negotiate a package deal for ERS to manage a complete risk portfolio for them by combining all our products and services, covering the whole risk spectrum of the client.
  • Heavy Commercial Vehicle (HCV): Heavy Commercial Vehicle Companies, the ERS solution can be much more cost effective. If the client already has insurance, their excess payments are often very high. ERS can assist them to recover the damage that falls within their excess payments.
  • Collision Reconstruction: ERS contracts the services of reconstruction specialists to reconstruct an accident scene and/or incident to prove merit.

General Benefits

Making use of ERS services hold many direct and indirect benefits for clients:

  • A substantial saving in time and overhead costs.
  • ERS advises clients from their own extensive experience when to litigate, and when not.
  • Substantial saving on legal costs – substantial savings on legal costs and ease of mind to know upfront what it will costs you.
  • Peace of mind, knowing that specialists are handling important functions and actions.
  • Clients keep control of every process – but without being responsible for its execution.
  • Clients have 24/7 access to follow the progress on claims, through our state-of-the-art feedback system. They can also generate reports via the internet – a FREE service offered by ERS.
  • Loss ratio improves, and continuous fund flow is generated.
  • Better service to your clients (especially for Insurers, Underwriters, and Brokers).
  • An improvement in your recoveries and a supply of monthly statistics.


Our fees are fully negotiable.


NB: We only earn commission on matters successfully finalised.