About Excel Recovery Services
Specialist Recovery Services That Protect Profitability
ERS delivers success-based recovery solutions designed to reduce losses, improve loss ratios, and recover monies that are often written off. Our services are tailored for insurers, brokers, fleet managers, and self-insured businesses seeking efficient, cost-effective recovery without added operational burden.
Our Recovery Model
Recovery Without Financial Risk
ERS operates on a success-fee only model. If we don’t recover the funds, you don’t pay a fee. This aligns our objectives directly with yours and ensures every recovery effort is focused on delivering measurable financial results.
By acting as an extension of your back office, we remove the administrative and negotiation burden from your internal teams while improving recovery outcomes.
Key benefits:
No upfront or retainer fees
Improved loss ratios and cash flow
Reduced internal workload
Cost-effective alternative to litigation
Our Services
Third Party Recoveries
We specialize in recovering losses from at-fault third parties in insurance claims. With industry-leading success ratios and an in-house legal team, we handle the process efficiently to enhance your loss ratios without upfront costs.
ERS Debt Collect
Expert debt collection services tailored for the insurance sector. We recover outstanding premiums, excesses, and related debts on a success-based fee model, ensuring no upfront costs while maximizing your recoveries.
BumpERS Assist
Nationwide 24/7 roadside and emergency assistance powered by our partnership with CAN Infinity. From breakdowns to accidents, our app and call centre provide fast, reliable help including towing, repairs, and medical emergencies.
Third Party Liabilities
Professional outsourcing for managing third-party liability claims. We negotiate settlements, apportion fault, and defend claims on your behalf, delivering cost-effective solutions supported by transparent real-time updates.
How We Deliver Results
A Proven, Structured Approach
Assessment & Strategy
We assess the recovery opportunity, probability of success, and best recovery approach.Investigation & Engagement
Our specialists engage relevant parties using professional, compliant methods to secure resolution.Negotiation & Escalation
Where required, we negotiate settlements or escalate matters through our attorney panel — always with your approval.Recovery & Reporting
Recovered funds are paid over promptly, with full transparency and reconciliation.
Additional Capabilities
More Than Just Recovery
Beyond core recovery services, ERS provides:
Cloud-based reporting and dashboards
Real-time tracking and case visibility
Risk and loss management support
Cost-effective alternatives to traditional legal processes
These additional capabilities ensure our clients remain informed, compliant, and in control throughout the recovery process.
Who Our Services Are For
Designed for Industry Professionals
Our services are ideally suited for:
Insurers and underwriters
Insurance brokers
Fleet and transport operators
Self-insured organisations
Financial and operations managers